Terms and conditions

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Pouchvalley.com offers nicotine pouches and tobacco-related products and is intended exclusively for adults. To purchase from our website, you must be of legal age according to the laws of your country of residence. This means 18 years or older, or 21 years or older for customers located in the United States.

By placing an order and accepting these Terms, you confirm that you meet the applicable legal age requirements. Providing false or misleading age information may constitute a criminal offense. We reserve the right to deny service, cancel orders, and report suspected violations to the relevant authorities.

2. Company Information

This website is owned and operated by Ardivor AB, a company registered in Sweden.

Throughout this document, the terms “Pouch Valley”, “we”, “us”, and “our” refer to Ardivor AB.

Company details:
Ardivor AB
Gotlandsresan 72
757 54 Uppsala
Sweden
Organisation number: 559550-9836
Email: info@ardivor.com

3. Scope & Acceptance of Terms

These Terms govern your access to and use of pouchvalley.com, including all content, services, purchases, and interactions conducted through the website.

By visiting our website, creating an account, or placing an order, you agree to be bound by these Terms, as well as any additional policies referenced herein, including our Privacy Policy.

If you do not agree to these Terms, you must refrain from using the website and our services.

4. Changes to Terms & Services

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes become effective immediately upon publication on this page.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

5. Use of the Website & Online Store

You agree to use our website and products only for lawful purposes and in compliance with all applicable laws and regulations.

You may not:

  • Circumvent age verification or compliance systems
  • Use our products in violation of local laws
  • Engage in fraudulent or abusive behavior
  • Infringe intellectual property rights
  • Interfere with the security or functionality of the website

Violation of these Terms may result in immediate suspension or termination of access.

6. General Conditions of Sale

We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion. This includes situations involving suspected fraud, unauthorized resale, incorrect information, or legal restrictions in certain regions.

We may restrict sales based on customer type, geographic location, or order volume.

7. Customer Accounts & Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity conducted under your account.

You agree to provide accurate, complete, and up-to-date information at all times. We are not responsible for issues arising from incorrect or outdated information provided by the customer.

8. Product Information & Availability

All products are offered subject to availability. Some items may be available exclusively online or in limited quantities.

We strive to ensure accurate product descriptions, pricing, and images. However, we do not guarantee that all content is free from errors or that product images appear identical on all devices.

We reserve the right to modify product details, pricing, or availability without prior notice.

9. Pricing & Payments

Prices may change at any time without notice. We reserve the right to correct pricing errors and cancel orders affected by incorrect pricing, even after an order has been placed.

All payment information is processed securely using encrypted technologies. We do not store full payment card details.

10. Orders, Cancellations & Refusals

We reserve the right to cancel or refuse any order at our discretion. This includes orders suspected to violate these Terms, local laws, or resale restrictions.

If payment has been made for a cancelled order, any approved refund will be handled in accordance with our Return & Refund Policy.

11. Shipping, Delivery & Customs

SDelivery, Shipping & Import Regulations

Orders are processed and dispatched as soon as possible after purchase. Delivery times vary depending on the selected shipping method, destination country, and carrier. Please note that when shipping with certain carriers (such as UPS), orders are dispatched only once all items in the order are available. Partial shipments are not made when such shipping methods are selected.

Import Duties, Taxes & Customs Charges

Your shipment may be subject to import taxes, customs duties, VAT, excise fees, or other surcharges imposed by authorities in the destination country. These charges are typically assessed once the shipment reaches your country and must be paid by the recipient.

Pouch Valley / Ardivor AB has no control over customs charges, cannot predict their amount, and does not collect them at checkout unless explicitly stated. By placing an order, you acknowledge that you are considered the importer of record and are solely responsible for complying with all applicable import laws and regulations in your country.

You are responsible for ensuring that:

  • Nicotine pouches and/or smokeless tobacco products are legal to import into your country
  • Any required permits, licenses, or approvals are obtained
  • All local regulations and age restrictions are complied with

If a shipment is refused, seized, delayed, or denied entry by customs authorities, Pouch Valley cannot be held responsible, and no refund will be issued.

Restricted & Prohibited Countries

Some countries restrict or prohibit the import of nicotine or tobacco-related products, or require an import license even for private use. Import regulations vary significantly between countries and may change without notice.

We strongly recommend that you contact your local customs authority before placing an order to confirm whether import is permitted. Pouch Valley cannot provide advice regarding local import laws, customs procedures, or tax regulations.

Shipping Risk & Transport Responsibility

All orders include shipping to the delivery address specified at checkout. However, shipments are sent without transport insurance unless explicitly stated otherwise.

The risk for loss, damage, or delay transfers to the customer once the goods have been handed over to the shipping carrier at our warehouse. Pouch Valley assumes no liability for:

  • Transport damage
  • Lost shipments
  • Delays caused by carriers or customs authorities

If you wish to insure your shipment, you must arrange this independently.

We currently ship using UPS, FedEx, DHL, and PostNord, depending on destination and selected shipping option.

Refusal, Non-Payment & Uncollected Shipments

If you choose not to pay applicable import charges, duties, or taxes, your shipment will not be released by customs. In such cases:

  • No refund will be issued
  • No replacement shipment will be provided

The same applies if:

  • You refuse delivery
  • You fail to collect the shipment within the carrier’s holding period
  • The shipment is seized or held by customs due to non-compliance with import regulations

Due to the perishable and regulated nature of nicotine and tobacco products, shipped goods cannot be restocked or resold once dispatched.

Customs Inspections & Delays

Shipments may be opened and inspected by customs authorities. Customs clearance procedures may result in additional delivery delays beyond our control.

As the importer, you agree to:

  • Respond to customs requests
  • Provide any documentation required
  • Comply fully with customs procedures in your country

Once an order has left our distribution center, Pouch Valley cannot be held responsible for delays caused by customs or other external factors.

Orders may be cancelled only if they have not yet entered the shipping process. Once an order has been dispatched, cancellation is no longer possible.

Due to the nature of nicotine and smokeless tobacco products, returns are not accepted once an order has been shipped, including cases where:

  • You change your mind
  • You ordered incorrect products
  • The shipment is delayed or held by customs

All cancellation requests must be submitted via our official contact channels before dispatch.

12. Returns & Refund Policy

We offer a 60-day return policy from the date of purchase.

To be eligible for a return:

  • Items must be unused and unopened
  • Products must be returned in original packaging
  • Proof of purchase is required

Returns received after 60 days are not eligible for a refund.

Refunds

Once a return is received and inspected, you will be notified by email. Approved refunds will be issued to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable.

13. Exchanges & Damaged Items

We only replace items that are defective or damaged upon arrival.

If you receive a damaged or defective product, contact us at info@ardivor.com before returning the item.

Return address:
Ardivor AB
Gotlandsresan 72
757 54 Uppsala
Sweden

Return shipping costs are the responsibility of the customer unless otherwise agreed.

14. Right of Complaint (Warranty)

In accordance with Swedish consumer law, customers have the right to file a complaint within three (3) years of purchase if a product is defective.

This applies to manufacturing or material defects and does not cover:

  • Normal wear and tear
  • Incorrect use or storage
  • External damage

If a complaint is approved, we may repair, replace, or refund the product at our discretion.

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties.

Use of third-party services is at your own risk.

16. User Content & Feedback

Any feedback, reviews, or suggestions submitted to us may be used for business purposes without restriction or compensation.

You are responsible for ensuring that submitted content does not violate laws or third-party rights.

17. Errors & Corrections

We reserve the right to correct errors, inaccuracies, or omissions related to product information, pricing, or availability and to cancel affected orders if necessary.

18. Disclaimer of Warranties

All products and services are provided “as is” and “as available”, without warranties of any kind, either express or implied.

We do not guarantee uninterrupted or error-free service.

19. Limitation of Liability

To the fullest extent permitted by law, Ardivor AB shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

In jurisdictions where limitations are restricted, liability shall be limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify and hold harmless Ardivor AB, its employees, partners, and affiliates from any claims arising from your violation of these Terms or applicable laws.

21. Termination

These Terms remain in effect unless terminated by you or by us. We reserve the right to terminate or suspend access if these Terms are violated.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sweden.

23. Contact Information

For questions regarding these Terms, please contact:
📧 info@ardivor.com

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